Refund Policy

Effective Date: 2026-10-21

Thank you for subscribing to TamamFlow. We aim to provide the best possible experience to help you manage your repair business.

1. Free Trial Period

We offer a 14-day free trial for all new users. During this period, you can explore and use all the features of the system to evaluate if it meets your business needs before making any payment.

2. Refund Policy

Because we offer a sufficient free trial period for you to fully evaluate our services, all subscription fees paid after the trial ends are non-refundable.

Exceptions:

• Technical Billing Errors: If you were charged incorrectly or billed twice due to a technical error in our billing system, a full refund of the incorrectly charged amount will be issued.
• Service Outages: In the rare event that our service is unavailable for an unacceptable extended period due to our fault, we may offer service credits or a partial refund at our sole discretion.

3. Subscription Cancellation

You are free to cancel your subscription at any time through your billing dashboard. Canceling your subscription will not result in a refund for the current billing period, but you will retain access to the service until the end of your current billing cycle.

4. How to Request a Refund

If you believe you are eligible for a refund based on the exceptions listed above, please submit a request within 7 days of the charge date by contacting our support team and providing:

• Your registered email address or account ID.
• The transaction or invoice number.
• The reason for the refund request.

5. Policy Changes

We reserve the right to modify this Refund Policy at any time. Any changes will apply to future billing cycles.